These General Terms and Conditions of Sale ("GTCS") apply, without restriction or reservation, to all sales concluded by the Seller with non-professional purchasers (the Customer or Customers) wishing to acquire the products ("the products") offered for sale by the Seller on the following website: www.maisonroula.com. The products offered for sale on the site are :
Women's clothing (evening wear, wedding dresses, ready-to-wear or accessories)
The main characteristics of the products, in particular the specifications, illustrations, dimensions or capacities of the products, are provided on the www.maisonroula.com website. The Customer must familiarise himself/herself with these before placing an order.
The choice and purchase of a product are the sole responsibility of the Customer.
Product sales are subject to stock availability, as precisely determined at the time the order is placed.
These General Terms and Conditions of Sale are available at all times on the www.maisonroula.com website and take precedence over any other document.
The Customer declares that he/she has read and accepted these General Terms and Conditions of Sale by ticking the appropriate box before placing an order online at www.maisonroula.com.
In the absence of proof to the contrary, the data recorded in the Vendor's computer system constitutes proof of all transactions concluded with the Customer.
The Seller's contact details are as follows:
**MAISON ROULA, SASU** (LIMITED LIABILITY COMPANY)
Share capital: 1,000 euros
Registered with the Registre du Commerce et des Sociétés de Paris (RCS) under no. 88176629900013
Address: 15, rue des Halles
Email : info@maisonroula.com
Telephone: 0778344726
Intracommunity VAT number: FR75881766299
The products presented on the www.maisonroula.com website are offered for sale in the following territories:
**All over the world!
If an order is placed for a country other than mainland France, the Customer must import the product(s) concerned.
For all products dispatched outside the European Union and French overseas departments and territories, the price will automatically be invoiced exclusive of tax.
Customs duties and other local taxes or import duties or state taxes may be payable. These shall be borne by the Customer, who shall be solely responsible for them.
Products are supplied at the applicable or effective prices displayed on the www.maisonroula.com website when the order is registered by the seller.
Prices are quoted in Euros, exclusive of tax and inclusive of all taxes (excluding & including tax).
Prices take into account any discounts that the Seller may offer on the www.maisonroula.com website.
These prices are fixed and non-revisable throughout their period of validity. However, the Seller reserves the right to change prices at any time outside the period of validity.
Prices do not include processing, dispatch, transport and delivery charges, which are invoiced in addition, in accordance with the conditions set out on the site and calculated before the order is placed.
The amount claimed from the Customer corresponds to the total of the purchase, including these costs and expenses.
The Vendor will draw up an invoice, which will be given to the Customer after delivery of the products ordered.
To place an order, the customer is invited to create an account (personal space).
To this end, they must register by filling in the form provided at the same time as placing their order. They undertake to provide true and accurate information about their civil status and contact details, in particular their e-mail address.
The Customer must ensure that the information provided is up to date. They can change this information by logging into their account.
To access their personal space and order history, Customers must identify themselves with their user name and password, which will be sent to them after registration and which remain strictly personal. Consequently, the Customer must refrain from disclosing this information. If this is not the case, the Customer will be solely responsible for such use.
The Customer may also ask to unsubscribe by visiting the page dedicated to this in their personal space or by sending an e-mail to: info@maisonroula.com. This unsubscription will take effect within a reasonable period of time.
In the event of non-compliance with the general terms and conditions of sale and/or use, www.maisonroula.com may suspend or even close a customer account, following formal notice sent by electronic means to which no response has been received.
Any deletion of an account, for whatever reason, will result in the pure and simple deletion of all the personal information of the customer concerned.
The seller shall not be held liable for any event due to force majeure, resulting in malfunctioning of the Site or the server, or any interruption or modification during maintenance.
The creation of an account implies acceptance of these terms and conditions of sale.
The price is paid by secure payment methods, as follows:
- Payment by credit card
- Payment by bank transfer to the seller's account (details will be given to the customer when the order is placed).
The Customer may pay the price in cash and in full on the day the order is placed.
Payment data is exchanged in encrypted mode, using the protocol determined by the approved payment service provider involved in banking transactions on: www.maisonroula.com.
Payments made by the Customer shall not be considered final until the Seller has actually received the sums due.
The Vendor will not be obliged to deliver the products ordered by the customer if the latter does not pay the price in full in accordance with the conditions set out above.
Products ordered by the customer will be delivered to mainland France or to the following areas:
- All over the world
Deliveries will be made within 15 to 25 days of receipt of the measurements and not after the order has been placed, to the address indicated by the Customer when placing the order on the site.
Delivery consists of taking physical possession of or transferring control of the product to the Customer. Except in special cases or when one or more items are unavailable, the products ordered will be delivered in a single operation.
The Seller undertakes to use its best endeavours to deliver the products ordered by the Customer within the time limits specified above.
If the products ordered have not been delivered within ten days (10) of the delivery date indicated, for any reason other than a case of force majeure or an act of the Customer, the sale may be cancelled at the written request of the Customer, under the conditions set out in articles L 216-2, L 216-3 and L 241-4 of the French Consumer Code. The sums paid by the Customer will be reimbursed, at the latest, within fourteen days of the date of cancellation of the contract, excluding any compensation or deduction.
Deliveries are made by an independent carrier to the address provided by the Customer when placing the order and which is easily accessible by the carrier.
Where the Customer uses a carrier of its choice, delivery is deemed to have taken place when the products ordered are handed over by the Seller to the carrier, who accepts them without reservation. The Customer therefore acknowledges that the carrier will be responsible for delivery, and that it will have no guaranteed recourse against the Vendor in the event of failure to deliver the goods transported.
In the event of a specific request concerning the conditions of packaging or transport of the products ordered, which have been duly accepted in writing by the Seller, the related costs will be the subject of a specific additional invoice, drawn up in accordance with a quotation which the Customer will have previously accepted in writing.
The Customer must check the condition of the products delivered. They have a period of six (6) days, following delivery, to make any complaints by email or WhatsApp Business, accompanied by all relevant supporting documents (photos in particular). After this period, and if these formalities have not been complied with, the products will be deemed to be in conformity and free from any apparent defect. Consequently, the Seller will not validly accept any claim.
The Vendor will reimburse or replace, as soon as possible and at its own expense, the products delivered whose conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions set out in Articles L 217-4 et seq. of the French Consumer Code and those set out in these General Terms and Conditions of Sale.
The transfer of the risks of loss and deterioration will only take place when the Customer takes physical possession of the products. The products therefore travel at the Seller's risk, except where the Customer has chosen the carrier. As such, the risks are transferred when the goods are handed over to the carrier.
The transfer of ownership of the Vendor's products to the Customer will only take place once the latter has paid the price in full, regardless of the date of delivery of the said products.
Due to the nature of the products sold, orders placed by the Customer do not benefit from the right of withdrawal.
The contract is therefore definitively concluded when the Customer places the order, in accordance with the terms set out in these General Terms and Conditions of Sale.
The products supplied by the Seller benefit from :
- The legal guarantee of conformity, for defective, spoiled or damaged Products or Products that do not correspond to the order.
- The legal guarantee against hidden defects, resulting from a defect in material, design or manufacture, affecting the products delivered and rendering them unfit for use.
**Provisions relating to legal guarantees** (in French)
**Article L217-4 of the French Consumer Code** (Code de la Consommation)
"The seller must deliver goods that conform to the contract. He shall be liable for any lack of conformity existing at the time of delivery. He shall also be liable for any lack of conformity due to packaging, assembly or installation instructions, when he assumes responsibility for them in accordance with the contract or when they were carried out under his responsibility."
**Article L217-5 of the French Consumer Code** (Code de la Consommation)
"The goods are in conformity with the contract:
1- Whether they are suitable for the use normally expected of similar goods and, if so :
- If they correspond to the description provided by the Seller, and if they have the qualities presented to the buyer in the form of a sample or model;
- If they have the qualities that the Buyer may legitimately expect, on the basis of public statements by the Seller, the producer or its representative, and in particular through advertising or labelling.
2- Or if the goods have the characteristics determined by mutual agreement between the parties or if they are suitable for any particular use sought by the buyer, brought to the attention of the Seller and accepted by the latter.
**Article L217-12 of the French Consumer Code** (Code de la Consommation)
"Any action resulting from a lack of conformity is subject to a limitation period of two years after delivery of the goods.
**Article 1641 of the French Civil Code
"The seller is liable for hidden defects in goods sold if they render the goods unfit for their intended use, or if they impair that use to such an extent that the buyer would not have purchased them, or would have paid a lower price, had he been aware of them.
**Article 1648, paragraph 1 of the French Civil Code**.
"The buyer must take action for latent defects within two years of discovering the defect.
**Article L217-16 of the French Consumer Code** (Code de la Consommation)
"During the term of the commercial guarantee that the consumer has obtained on the purchase or repair of an item of movable property, and if the buyer asks the seller for a repair covered by the guarantee, any period of immobilisation of at least seven days will be added to the remaining term of the guarantee. This period runs from the date of the buyer's request for service or from the date the item to be repaired is made available, if this is after the request for service.
In order to assert his rights, the Customer must inform the Seller in writing (email or letter) of the non-conformity of the products or the existence of hidden defects, as soon as they are discovered.
The Seller will reimburse, replace or have repaired the Products or parts thereof, which are under warranty and deemed to be non-conforming or defective.
Shipping costs will be reimbursed on the basis of the invoiced rate and return costs will be reimbursed on presentation of supporting documents.
Refunds, replacements or repairs of products found to be non-compliant or defective will be made as soon as possible and at the latest within 20 to 30 days following the Seller's finding of the non-compliance or hidden defect. This refund may be made by bank transfer or cheque.
The Seller cannot be held responsible in the following cases:
- Non-compliance with the legislation of the country to which the products are delivered, which the Customer is responsible for checking.
- In the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as well as in the case of normal wear and tear of the product, accident or force majeure.
- The photos and graphics presented on the site are not contractual and the Seller cannot be held responsible for them.
The Vendor's guarantee is, in all cases, limited to the replacement or reimbursement of non-conforming or defective Products.
The Customer is informed that the collection of his/her personal data is necessary for the sale of the products and their delivery/handover, entrusted to the Seller. This personal data is collected solely for the performance of the sales contract.
The personal data collected on the www.maisonroula.com website are as follows:
- Opening an account
When the Customer/User account is set up :
- Surname(s), first name(s), postal address, telephone number and e-mail address.
- Payment
As part of the payment process for Products offered on www.maisonroula.com, this site records financial data relating to the Customer/User's bank account or credit card.
personal dataPersonal data is reserved for the exclusive use of the Seller and its employees.
9-3 Data controller
The data controller is the Seller, in accordance with the Data Protection Act and Regulation 2016/679 on the protection of personal data, in force since 25 May 2018.
9-4 Limitation of processing
The Customer's personal data will not be used for advertising or marketing purposes, unless the Customer expressly consents to such use.
9-5 Data retention period
The Seller will keep the data collected for a period of 5 years, covering the limitation period applicable to contractual civil liability.
9-6 Security and confidentiality
The Seller implements organisational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorised access. However, it should be noted that the Internet is not a completely secure environment and that the Seller cannot guarantee the security of the transmission or storage of Information on the Internet.
9-7 Enforcement of Customer and User rights
In accordance with the applicable regulations on personal data, Customers and users of www.maisonroula.com will have the following rights:
- They can update or delete their personal data in the following ways: by logging into their account and deleting cookies, or by unsubscribing from the newsletter.
- They may delete their account by writing to the email address indicated in article 9-3: "Data controller".
- They may exercise their right of access to their personal data by sending an e-mail to the address indicated in article 9-3: "Data controller".
- If the personal data held by the Seller is inaccurate, they may request that the information be updated by sending an e-mail to the address indicated in article 9-3: "Data controller".
- They may request the deletion of their personal data, in accordance with applicable data protection laws, by sending an e-mail to the address indicated in article 9-3: "Data controller".
- They may also request the transfer of data held by the Seller to another service provider.
- Finally, they may object to the processing of their data by the Seller.
These rights, as long as they do not hinder the purpose of the processing, may be exercised by sending a request by post or by email to the Data Controller, whose contact details are given above.
The Data Controller will provide a response within a maximum of one month.
Reasons will be given for any refusal to comply with the Customer's request.
The Customer is informed that in the event of refusal, he or she may lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or refer the matter to a judicial authority.
The Customer may be asked to tick a box, by which they agree to receive information and advertising emails from the Seller. They can always withdraw their consent at any time by contacting the Seller (contact details are provided above) or by following the unsubscribe link.
Art. 10: Intellectual property
The content of the www.maisonroula.com website is the property of the Seller and its partners. It is protected by French and international intellectual property laws.
Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.
Art. 11: Applicable law - Language
These General Terms and Conditions of Sale and the transactions arising from them are governed by and subject to French law.
These General Terms and Conditions of Sale are written in French. If they are translated into one or more foreign languages, only the French text will prevail in the event of a dispute.
Art. 12: Disputes
For any complaint, please contact customer service at the Seller's postal or email address, provided in article 1 of these General Terms and Conditions of Sale.
The Customer is hereby informed that he/she may, in any event, have recourse to conventional mediation, with the existing sectoral mediation bodies, or to any alternative method of dispute resolution (conciliation, for example) in the event of a dispute.
In this case, the appointed mediator is :
Email :
Customers are also informed that they can use the online dispute resolution platform (RLLL): [https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show](https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show)
All disputes arising from purchase and sale transactions concluded in application of these General Terms and Conditions of Sale and which have not been settled amicably between the Seller or by mediation, will be submitted to the competent courts under the conditions of common law.
